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Success in business very often rests largely on an ability to communicate. Whether verbal, written, or visual means are used communication skills have many possible objectives - for instance, to pass on instructions and requests, ask questions, offer criticisms, generate and evaluate ideas, or to present findings and results. Improved communication skills will make a significant impact on performance.
It is not sufficient that individuals realise enlightenment in their undertaking, if their understanding / results cannot be communicated effectively and steered through the decision making process.
Programme Introduction
To be effective the results of our labour need communicating in a clear and concise and compelling way, to secure understanding and approval by other parties. However, as the subject of communication skills is very wide ranging we will design a programme to satisfy your specific requirements. Therefore, this brief description illustrates just one Supervisor Training Course option for a three day event. It covers:
1) FOUNDATION
This supervisor training communication skills session considers various communication issues thereby laying a foundation for the course. The supporting communication skills programme is designed to test and improve participants ability as effective communicators. To achieve this qualities, barriers, and rules will be considered and listening and questioning skills together with body postures will be practised.
The session will also explore message perception, content, the speakers mood, manner and demeanor.
2) COMMUNICATION & EFFECTS ON BEHAVIOUR
This communication skills module is slanted towards those communication aspects that have the greatest effect on human behaviour by considering both aggressive and passive behaviour, and assertive techniques. These are examined in terms of typical feelings, perceptions, past experience, interests, assumptions, expectations, values, words and phrases, i.e. communication skills are not limited to what is said!
Style, trust, respect and the credibility of the speaker is arguably more important than the message for without these attributes the message may not be accepted. These aspects of communication skills together with assertive techniques will all be examined.
3) OBSTACLES TO COMMUNICATION
Communication difficulties at best can generate misunderstanding, misinterpretation and consequent failure to transfer a message, not withstanding the impact of lost opportunity, at worse failing in the communication process can result in inter-personnel problems.
Assuming communication skills include having an open and supportive style then where could obstacles, even conflict, come from? Often this arises from a lack of perception in particular how our behaviour affects others and also the failure to perceive the attitudes, feelings, beliefs, needs, etc., of others. From this base this supervisor training session considers how communication skills recognise potentially difficult situations and identify why our communications go wrong. Participants will be introduced to transaction analysis to help explore alternative responses.
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