Training courses

in Customer Service

CRM - in action
CRM - what's it about

Customer - care & service

Customer - establishing rapport
Customer - getting feedback
Customer - handling diff sit & complaints
Customer - information & confidentiality

Customer - lifetime value
Customer - making enquiries
Customer - managing requirements
Marketing - obtaining customers

Customer - profiling types & behaviours
Customer - relationship management 1
Customer - relationship management 2
Customer - retaining and growing
Customer - rights & contracts
Customer - service on the web
Customer oriented organisation development

These ebriefings are NOT sold separately but underpin ALL our online certified training courses. To access our:

56 Business Certified courses and prices please Click here
45 Management Qualifications and prices please Click here