We have Knowledge Tests covering 12 Business subjects. Each subject is focussed on the knowledge required to be competent within a number of skill areas.

1 Knowledge Tests in Change & Transformation covers:

•  Assessing Risk
•  Ethics, Diversity & Equality
•  Managing Change
•  Managing Harmoniously
•  Managing Sustainability
•  Motivation & Morale
•  Strategic Planning & Thinking

2 Knowledge Tests in Customer Awareness covers:

•  Customer Management
•  Customer Service
•  Effective Marketing
•  Effective Selling
•  Public Relations
•  Using the Internet

3 Knowledge Tests in Developing People covers:

•  Conducting Performance Appraisal Interviews
•  Conducting Psychometric Tests
•  Conducting Training Needs Analysis
•  Designing & Delivering Training Courses
•  Developing others
•  Using varied training resources & methods

4 Knowledge Tests in Financial Management covers:

•  Controlling credit and cash collection
•  Financial Management
•  Making Investment Decisions
•  Setting Budgets & Forecasts
•  Understanding accounts
•  Using financial information effectively

5 Knowledge Tests in General Management covers:

•  Creating business opportunities
•  Effective leadership
•  Executing manager responsibilities
•  Improving purchasing performance
•  Negotiation
•  Managing despatch and distribution
•  Managing the process chain

6 Knowledge Tests in Health & Safety covers:

•  Personal H&S Management
•  H&S Management
•  Risk Assessment
•  COSHH & Hazards
•  H&S Legislation

7 Knowledge Tests in Human Resource Management covers:

•  Assessing competency
•  Compliance with best practice
•  Compliance with Employment Legislation/Issues
•  Compliance with the DP Act
•  Conduct counselling sessions
•  Effective recruitment interviews
•  Managing termination of service

8 Knowledge Tests in Information & Knowledge Management covers:

•  Analysis
•  Communicating Information
•  Gathering & validating
•  Managing Information
•  Managing Knowledge
•  Storing Information
•  Using Information

9 Knowledge Tests in Organisational Communications covers:

•  Communicating to a group
•  Effective consultation & participation
•  Giving & Receiving feedback
•  Persuading & influencing others
•  Presentation skills
•  Understanding techniques & processes
•  Writing skills

10 Knowledge Tests in Personal Management Skills covers:

•  Being Innovative
•  Dealing with Stress
•  Managing Emotions
•  Managing Time
•  Self Development
•  Self Projection
•  Solving Problems

11 Knowledge Tests in Planning & Resource Management covers:

•  Delegation
•  Managing Projects
•  Planning Techniques
•  Teamworking

12 Knowledge Tests in Quality Management covers:

•  Control & Audit
•  Managing Quality
•  Systems & Standards
•  TQM
•  Understanding Quality
•  Waste & Energy Management

BUT we can create customised knowledge tests from circa 1000 questions in our question bank. or create specialised knowledge tests from client supplied information that integrate with our generic training courses or training courses designed to meet specific needs.